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May 3, 2008

The “suits and smiles” of no ethics contracts

Filed under: Boomerang Good™,Customer Service,Leadership Management,Patriotism — Sandra Shelton @ 2:54 PM

Possibility to contribute to high business ethics shows in performance.
A contract for service, loan, subcontractor services, sales, etc. is a wonderful opportunity to dispel the notion that contracts are slanted to the “big guy.”  How sad that most contracts are written to “protect” the writer, not to serve as a written form of our agreement in good faith.

Example = Contracts (particularly for home foundation repair) that allow only for mediation in case there is a problem with, let’s say, shoddy workmanship.
Here is one great example of preying on consumer America.  Unless we are in your business, we do not realize how “loaded” a contract is when the only recourse if you don’t live up to your promises is arbitration.  Arbitration favors the business not the consumer.  Literally, a contract that opts only arbitration is saying, “I have no obligation to promise as delivered and “my peeps” will back me up.  Give me your money and we’ll at least make a shot at it.  Any problems… well, you are on you own… literally.

It is only after the fact that the consumer has knowledge for “buyer beware.”
Does this mean that we need a lawyer to look over every single contract and spell it out before the fact.  Probably.

America is becoming litigation-mad as we do evil unto each other in the name of “what do I care after the fact? I got my money up front.”  I am not sure international terrorists are our biggest threat… look what we do to each other!

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